Following careful consideration, we have made the decision to discontinue the operations of AIVA as of 31 October 2026.
This has not been an easy decision. It reflects a responsible assessment of our business priorities, with the aim of focusing our resources in the future on areas where we can create the greatest long-term value and benefit for our patients.
Patients with existing appointments will be contacted individually to discuss the next steps and make appropriate arrangements.
Should you have any questions, our team will be happy to assist you.
For questions regarding appointments, refunds, or invoices, please contact us at contact@aiva-institut.de.
For questions regarding your medical records and data protection, please contact unterlagen-aiva@upwind-holding.de.
We would like to express our sincere gratitude for the trust you have placed in AIVA.
The AIVA Team
This decision does not affect our other medical facilities within the healthcare campus. Going forward, we will focus on their continued development, with the aim of sustainably expanding and further strengthening our range of medical services.
Appointments that have already been scheduled can be attended as planned through 31 October 2026. Should there be any changes in individual cases, we will of course inform you in good time.
Our team will be available by telephone at +49 30 51999 750 and by email until 31 October 2026.
After this date, questions regarding refunds, vouchers, and invoices will be answered until 31 March 2027 at contact@aiva-institut.de.
Questions regarding your medical records and data protection will be addressed on an ongoing basis, for as long as the statutory retention periods apply, at unterlagen-aiva@upwind-holding.de.
As of 1 November 2026, we will no longer be available by telephone. Please submit all enquiries in writing.
New appointments can only be scheduled subject to the availability of our remaining treatment capacity. Please note that appointment availability may be limited due to the upcoming closure.
As long as capacity remains available, appointments can be scheduled up to the end of our treatment operations.
No. This decision does not affect our other medical facilities within the healthcare campus. Going forward, our focus will be on the continued development and strengthening of these facilities.
Your medical care remains our highest priority. Our team will discuss the next steps with you individually by 31 October 2026. Upon request, we will provide you with your medical records to ensure that any continued treatment elsewhere can proceed seamlessly and without loss of information.
Should your treatment not be fully completed by the time of the closure, we will inform you in good time about the next steps. Upon request, we will provide you with your medical records so that you can continue your treatment with another physician or at a suitable medical facility.
Information on how to request your medical records can be found in the Data Protection section.
Your treatment will not be automatically transferred to another medical practice following the closure.
Upon request, we will be happy to provide you with a copy of your medical records so that you can continue your treatment with a physician or at a suitable medical facility of your choice.
Information on how to request a copy of your medical records and which details we require can be found in the Data Protection section.
The first copy will be provided to you free of charge.
Yes. You may continue your treatment at another medical practice or healthcare facility at any time.
Upon request, we can provide you with a copy of your medical records or, with your explicit authorization to disclose your medical information, send them directly to the physician who will be continuing your treatment.
We will be happy to provide you with the required authorization form upon request.
Unfortunately, appointments scheduled after 31 October 2026 can no longer take place. Our team will contact you directly to inform you and cancel your appointment.
Following the closure, we will no longer be able to provide medical advice or treatment. For any medical questions, please contact your general practitioner or another physician involved in your care.
If you experience any symptoms or concerns following a surgical procedure, please consult a specialist in the relevant medical field.
For questions regarding implants, particularly in connection with a safety notice or product recall, we will remain available. Further information can be found in the Data Protection section.
Treatment packages that have already been paid for but have not yet been used will be refunded either in full or on a pro-rata basis, depending on the circumstances.
To request a refund, please email contact@aiva-institut.de and provide the name under which the treatment package was booked. We will request your bank details from you separately in our reply. Please do not send your bank details unsolicited by email.
We will review your case and arrange the refund as quickly as possible.
As AIVA will cease operations as of 31 October 2026, vouchers can no longer be redeemed. We will, of course, refund the full value of your voucher.
To request a refund, please email contact@aiva-institut.de and provide the voucher number and the name of the voucher holder. We will request your bank details separately in our reply. Please do not send your bank details unsolicited by email.
Where possible, we kindly ask you to contact us by 31 October 2026 so that we can process your refund promptly as part of the closure process. Refund requests can be submitted until 31 March 2027.
Please contact us at contact@aiva-institut.de. We will review your individual case and inform you about the applicable refund arrangements and the next steps.
Yes. If you have any questions regarding services that have already been paid for, please contact us at contact@aiva-institut.de. We will review your request on an individual basis and inform you of the next steps.
Please contact us exclusively by email at contact@aiva-institut.de regarding your request.
Where possible, please include your full name, date of birth, and, if available, your invoice or customer number.
Please do not include your bank details in your email. We will request your bank details separately in our response once we have reviewed your request.
Depending on the nature of your request, you may be asked to provide documents such as invoices, proof of payment, or other relevant documentation.
Once we have received your request, we will let you know which information or documents are required to process your refund.
We will make every effort to process all refunds as quickly as possible. However, due to the high volume of requests, we kindly ask for your understanding that processing may take some time.
We understand that this may raise questions regarding your medical records and personal data. The information below addresses the most important questions.
Most importantly: Your records will not be lost. They will be securely retained after the closure, and you will continue to have the right to request access to them at any time
Your medical records will not be deleted or destroyed when the practice closes. We are legally required to retain them beyond 31 October 2026 and to protect them against unauthorized access. Your records will be retained solely for this purpose and will not be used for any other purposes. Your data will not be sold or shared with third parties for advertising purposes.
The continued retention of your data is based on the fulfillment of a legal obligation pursuant to Art. 6(1)(c) in conjunction with Art. 9(2)(h) and 9(3) of the GDPR, Section 22(1)(1)(b) of the German Federal Data Protection Act (BDSG), and Section 630f of the German Civil Code (BGB).
The following entities will remain jointly responsible for your personal data after 31 October 2026:
ARONA Institut für Vitalität und Ästhetik GmbH
Maggistraße 5
78224 Singen, Germany
DZG Berlin Betriebs GmbH & Co. KG
Kurfürstendamm 26a
10719 Berlin, Germany
Email: unterlagen-aiva@upwind-holding.de
Telephone: +49 30 51999 750 (available until 31 October 2026)
Both companies jointly operated the AIVA Institute and are therefore jointly responsible for your personal data. This does not change anything for you: you may direct all enquiries to the email address above, where they will be handled on behalf of both companies, regardless of which treatment you received. You may exercise your data protection rights against either of the two companies.
Our Data Protection Officer can be contacted confidentially and independently of the above:
Jens Eckardt
Upwind Holding GmbH
Maggistraße 5
78224 Singen, Germany
Email: dsb-aiva@upwind-holding.de
The address at Kurfürstendamm 26a will remain available as a contact address after the closure. These contact details will remain available to you for the duration of the statutory retention periods. Should our address change at a later date, the new address will be published on this page.
Further information on how your personal data is processed can be found in our Privacy Policy, which will remain accessible for the same period as this page.
Depending on the nature of your enquiry, you can contact us through different channels and within different timeframes:
As of 1 November 2026, we will no longer be available by telephone. From this date onwards, please submit all enquiries in writing only to the email addresses provided above or to our postal address.
We will continue to respond reliably to written enquiries, even after the practice is no longer staffed.
Your medical records will be securely stored in a protected archive. Paper records will be kept in locked, access-controlled premises, while electronic records will be stored in a secure electronic archive.
Access will be restricted to specifically authorized individuals who are bound by confidentiality obligations. Access will only take place when you submit a request or where required by law. Your records will not be analyzed or used for any other purpose.
Your medical records from treatment at the AIVA Institute will be stored separately from the records of other facilities. Employees of other facilities will not have access to them.
Except in the circumstances described above, your medical records will not be disclosed to third parties unless we are legally required to do so.
Because we are not legally permitted to do so. Medical records are subject to statutory retention requirements that continue to apply even after the practice has closed.
Premature destruction of your records would not only constitute a violation of legal requirements; it could also be detrimental to you, for example, if you need access to a medical finding at a later date or wish to have a potential claim reviewed.
As a general rule, medical records are retained for ten years after the completion of the respective treatment, as stipulated by Section 630f (3) of the German Civil Code (BGB).
Important: The retention period is not calculated from the date of the practice closure, but from the date on which your treatment was completed. For example, if your last treatment took place in October 2026, the retention period would generally end no earlier than the end of October 2036. If your last treatment took place in 2021, the retention period would end accordingly earlier.
Different retention periods apply to certain types of records:
In addition, we may retain records for longer where this is necessary for the establishment, exercise, or defence of legal claims. This is expressly provided for under Art. 17(3)(e) GDPR and also serves to protect your interests, as claims arising from injury to life, body, or health may be subject to a limitation period of up to 30 years under German law.
Breast implants are subject to a statutory reporting requirement. We have therefore reported the data relating to your procedure to the German Implant Registry (Implantateregister Deutschland), as required under the German Implant Registry Act (Implantateregistergesetz).
This reporting is independent of the closure of the practice: the data will remain stored in the registry. Responsibility for the data held in the registry lies with the registry authority, not with us. For information about the data stored in the registry, please contact the registry authority directly. Further information can be found at www.implantateregister.de
Please keep your implant card in a safe place. It contains the designation, type, and identification number of your implant and is important should you receive medical treatment elsewhere in the future.
If you have lost your implant card, we will be happy to issue a replacement until 31 October 2026. After that date, you can request the relevant information from your medical records at any time.
If a manufacturer or regulatory authority issues a safety notice or recall concerning an implant in the future, affected patients need to be contactable. This responsibility does not end with the closure of the practice: we will retain the necessary records and inform you if you are affected.
Please therefore notify us if your postal address or email address changes. Conversely, you may contact us at any time if you would like to check whether a safety warning affects your implant.
You have the right to access your medical records and request copies at any time. To do so, please follow these steps:
Transmission of your records: We do not send medical records by unencrypted email. Electronic records will be provided in an encrypted archive, with the password communicated to you separately, or sent by post. Please let us know which method you prefer. Until 31 October 2026, you may also collect your records in person if you wish.
We will respond to your request within one month. For complex or extensive requests, this period may be extended by up to two additional months. We will inform you promptly if an extension is necessary.
Where possible, we kindly ask you to submit your request by 15 October 2026, while the records are still available on site and can therefore be processed more quickly. Your right to access your records remains fully valid after this date.
The first copy of your complete medical record is provided free of charge. You are not required to provide a reason for your request. This was confirmed by the Court of Justice of the European Union (CJEU) in its judgment of 26 October 2023 in Case C-307/22.
We may only charge a reasonable fee based on administrative costs for additional copies of the same records.
Photographs taken as part of your treatment form part of your medical records. They are subject to the same statutory retention requirements and data protection measures as the rest of your records and are treated with the same level of confidentiality. You may request these photographs in the same way as any other part of your medical records.
No further use of these photographs for advertising, training, or publication purposes will take place. Photographs that were published on our website or social media channels with your consent will be removed from all of our channels by 31 October 2026.
You may withdraw your consent at any time with effect for the future. Following withdrawal, we will promptly delete copies that were created for advertising or training purposes. Photographs that form part of your medical records, however, must be retained until the applicable statutory retention period has expired. During this period, they will be retained solely as part of your medical records and will not be used for any other purpose.
Yes, but only if you expressly request it. Without your authorization, we are not permitted to disclose your medical records to other healthcare providers, as this is prohibited by the duty of medical confidentiality. Your medical records will not be transferred automatically to another practice.
To arrange the transfer, please provide us with the name and address of the physician or practice taking over your care and expressly release us from our duty of medical confidentiality for this purpose. We will be happy to provide you with the required authorization form upon request.
You may withdraw your authorization at any time.
Invoices and accounting records are subject to separate statutory retention periods of eight and ten years, respectively, under applicable tax and commercial law. These records are stored separately from your medical records and will be securely destroyed once the applicable retention period has expired.
Outstanding invoices will continue to be processed until they have been settled. If you have any questions regarding an invoice, please contact us at contact@aiva-institut.de.
These types of data are not subject to lengthy statutory retention requirements. We will therefore delete them promptly, and no later than 30 November 2026:
You may request the deletion of your personal data from us at any time. However, as long as statutory retention periods apply, we are not permitted to delete your medical records.
In such cases, we can restrict the processing of your data at your request. This means that your records will be retained solely to comply with the applicable retention requirements and will not be used for any other purpose.
Data that is not subject to a statutory retention obligation, such as newsletter or appointment reminder data, will be deleted promptly upon your request.
Once the applicable statutory retention periods have expired, paper records will be securely destroyed by a certified service provider in accordance with DIN 66399, observing protection class 3, which applies to sensitive health data.
Electronic data will be irreversibly deleted. Documentation of the destruction and deletion will be maintained as evidence.
You continue to have all rights provided for under the General Data Protection Regulation (GDPR), including:
You may exercise these rights against either of the two jointly responsible companies. The quickest way to contact us is by email at unterlagen-aiva@upwind-holding.de.
For data that has been reported to the German Implant Registry (Implantateregister Deutschland), please exercise your rights directly with the registry authority. Specific statutory provisions may apply to data held by the registry.
Yes, under certain conditions:
Official information regarding the closure is available exclusively on this website and from the following email addresses:
Postal correspondence from ARONA Institut für Vitalität und Ästhetik GmbH or DZG Berlin Betriebs GmbH & Co. KG at the addresses stated above is also official correspondence from us. Both companies jointly operated the AIVA Institute.
Please check the email addresses carefully. Only the three addresses listed above are genuine. Messages from similar-looking addresses, altered spellings, or different domain endings are not from us, even if they contain our name.
For refunds relating to vouchers or treatment packages, we will need your bank details. We will request these exclusively in response to an enquiry that you have initiated with us. We will never request your bank details by telephone, SMS, messenger service, or via a link in an email.
We will never ask for passwords, PINs, TANs, or credit card details, and we will never ask you to make a payment to us.
If you receive a message that differs from the above, do not respond or follow any instructions contained in it. Instead, please contact us directly using one of the official contact details listed above.
We encourage you to contact us first at unterlagen-aiva@upwind-holding.de or, confidentially, our Data Protection Officer at dsb-aiva@upwind-holding.de.
Regardless of this, you may contact the competent data protection supervisory authority at any time:
Berlin Commissioner for Data Protection and Freedom of Information
Alt-Moabit 59–61
10555 Berlin, Germany
Visitor entrance: Alt-Moabit 60
Telephone: +49 30 13889-0
Email: mailbox@datenschutz-berlin.de, www.datenschutz-berlin.de
This page will remain online at least until 31 March 2027. After that date, you can request this information at any time by post at the address stated above or by email.
Information current as of: 27 August 2026